Refund & Cancellation Policy
Transparent, fair, and donor-first. Here is everything you need to know about refunds, cancellations, and our commitment to your trust.
Last updated: January 15, 2026
As a charitable trust, all donations are generally considered final and non-refundable. However, we understand that genuine errors can occur, and we are committed to resolving such situations fairly and promptly.
General Policy
All donations made to Mata Dhanpati Devi Charitable Trust are treated as final contributions toward our charitable activities. Once a donation is processed and acknowledged, it becomes part of our operational funds used for ongoing programs in education, healthcare, and community welfare.
We encourage all donors to review their contribution carefully before completing the transaction. Our team is happy to answer any questions you may have prior to donating.
Refund Eligibility
Refunds may be considered under the following genuine-error circumstances:
- Duplicate Transaction: Same donation processed multiple times due to a technical error
- Incorrect Amount: Deducted amount differs significantly from the intended donation
- Unauthorized Transaction: Made without the account holder's knowledge (reported within 7 days)
- Failed Transaction: Amount was deducted but not received by the trust
- Change of Mind: Donor reconsidered after donation
- Already Utilized: Funds already deployed for programs
- 80G Claimed: Tax exemption already availed
- Late Request: Made more than 30 days after transaction
Non-Refundable Circumstances
Refunds will NOT be issued in the situations listed below. Once your donation is processed, it is committed to program activities.
Refunds cannot be issued for:
- Donations made more than 30 days prior to the refund request
- Donations where 80G tax exemption certificate has already been issued and claimed in your Income Tax Return
- Donations already utilized for program activities, even partially
- Change of mind after the donation has been made
- Disputes over program outcomes — contributions are pooled and used across multiple beneficiaries
Refund Process
To request a refund, follow these simple steps. The entire process typically takes 15–30 business days from request to refund credit.
Transaction ID · UTR number · Date and amount of donation · Reason for refund request · Cancelled cheque or bank passbook copy · Valid ID proof (for amounts above ₹10,000)
Cancelling Recurring Donations
If you have set up a recurring monthly or annual donation, you may cancel it at any time. Choose whichever method is most convenient:
All cancellation requests take effect within 7 business days of receipt. No future charges will be made after that date.
80G Tax Receipt
If a refund is issued, any 80G tax exemption certificate issued for that donation becomes invalid.
Upon refund, the donor must:
- Disclose the refund in their next Income Tax Return, reversing the original donation claim
- Return the original 80G certificate to the trust (if requested) for our records
- Notify their tax advisor to ensure compliance with Income Tax Act provisions
Disputes & Jurisdiction
In case of any dispute regarding donations or refunds, the matter shall first be resolved through mutual discussion and good-faith negotiation. We are committed to amicable resolution.
If unresolved through discussion, the dispute shall be subject to the exclusive jurisdiction of courts in Rohtak, Haryana, India. All matters shall be governed by the laws of India.
Contact for Refund Requests
Refund & Cancellation Team
Mata Dhanpati Devi Charitable Trust
Frequently Asked Questions
Your contribution, whether retained or refunded, is deeply appreciated and helps us in our mission to serve the community through education and welfare programs. Every rupee makes a difference.